FAQ and Terms

 
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Pictures provided by Harvey Ink Photography

You've Got Questions, We've Got Answers

What should we expect on the day of the tour?

You will be joining up to 11 other passengers in the comfort of our limousine bus, unless you have booked a private tour in which case the entire vehicle will only be your party.  The tour will originate from Gruene Mansion Inn (1275 Gruene Road) at 10:30am and we will travel north for approximately 45 minutes to the winery area of Driftwood.  We will spend approximately one hour at each location to allow for a relaxed tasting and the opportunity to enjoy a glass if you so choose.  We will return to Gruene Mansion Inn at approximately 3:30pm.

 

what are the terms and conditions?

Every single passenger on the bus must be 21 years old as of the date of the tour with absolutely NO exceptions.  Minors and/or children are not allowed on the bus even if they are accompanied by an adult.  If someone makes a reservation and is found to be under 21 years old at presentation of identification the day of the tour, they will not be allowed to board the bus and no refund will be issued.  Should any passenger "make a mess" on the bus, they will be charged a $300 cleaning fee to be charged to the booking credit card.

what is the cancellation policy?

Reservations are paid in advance for all tours. If you change your tour date within 21 days of your scheduled tour, you will receive a refund in the form of a gift certificate from Winding Road for 100% of your paid reservation amount. This gift certificate can be used within 12 months of the date issued by you or anyone you choose.  No refund in any form will be issued for "no shows" or cancellations made the day of the tour.

If the tour is cancelled by the operator for any reason, a refund will be provided.  Tours will be operated rain or shine unless the operator feels conditions are unsafe.

 

Winery Etiquette

The purchase of wine club memberships, bottles or cases is highly encouraged.  Ask questions and get to know what makes each winery special.   Tours are meant to be educational and help you develop your knowledge of wine and the winemaking process.

how is the tour conducted?

As you enter each winery, your driver will escort you to the tasting room and introduce you to your tasting host.  Guests are encouraged to taste and ask questions at each winery to discover what makes each unique.  If you enjoy a particular wine, feel free to purchase a bottle (or case!) and we will be happy to load it in the bus and make sure it arrives home safely with you.

 

Where should we park?

There is a large parking lot available off of Gruene Road behind The Grapevine.  Street parking is also available throughout Gruene.

can you pick us up?

For groups of four or more passengers, we can offer doorstep pickup in downtown New Braunfels or Gruene.  Please indicate on your booking request if you would like us to pick you up along with the address of where you will be staying.

 

Are Gift Certificates Available?

Absolutely!  Contact us to arrange sending a wine tour as a gift.

 

What if 5 hours isn't enough?

Our standard tour is 5 hours long and includes stops at 3 wineries plus lunch; this has proven to be ample time to do a full tasting at each winery and enjoy an extra glass at one or two of our stops.  Occasionally we have had parties that wish to extend the fun!  In these instances, if (a) ALL PARTIES agree to add an additional stop/time and (b) the driver feels that there is enough time left in the day to add an additional stop, he can choose to do so at an additional charge of $150/hour - not including tasting fees - to be billed and paid immediately at the time of extension via the credit card used at the time of booking.  If not all of the parties agree or the operator does not feel comfortable extending, the tour will last the originally scheduled 5 hours.